So, I recently moved to a new city and did my first trip to the nearest CVS last night. It was horrible. They denied 1 cvs coupon and 1 mfg coupon. I could tell the cashier was new and i told him what the coupon policy was. He called over the shift supervisor and immediately was a jerk. He threw coupons back at me and was completely snippy the whole time. And then when the transaction was over he apologized but did it like well i have to so..."I'm sorry". AGHHHH... Normally i wouldn't get so upset but they denied non expired coupons that between the 2 totaled $35!!! So it was not just $2 i was out. I ended up OOP $37 when it should have been only $2. There are other CVS' around here and i think i will drive a bit farther so i don't have to deal with that man again. On hold waiting for customer care....

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it seems that cvs employees are getting nastier about coupons

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What does a Coupon Queen want for her birthday? Coupons!

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There are getting nastier about coupons. My store by my house, every time I go in there the shift manager rolls his eyes when I checkout and sighs heavily and loudy. I am almost temped to call customer service number and complain on him and a couple othersd that either do the same thing or are just plain nasty to me. It shouldn't happen, but sadly it does.

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*~*Jessi's World*~*

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Anyone of you get a cashier who refuses to take a mfg coupon and a store coupon for the same item, constantly telling you "Only one coupon per item, ma'am"? I get that all the time, and trying to explain to them that I am not using 2 mfg coupons, nor am I using 2 store coupons, but one of each, which is perfectly acceptable, does no good. They just don't seem to understand.

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If they don't follow their coupon policy, then you should be calling customer service. Tell Customer Service exactly that: the employees are not following the coupon redemption policy. That will get the job done...may take a few days, but it will happen.

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I frankly can't imagine paying the $37 OOP. More than a few times in my life, I have politely asked for items to be voided from my order when the associated coupon was rejected.

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partial havelist

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I only paid the $37 OOP b/c there was a rebate in the box for $40. I called customer care today and spoke with a really nice lady. She apologized alot and i complained about the shift supervisor. She said she will call district today and the local manager (not the supervisor) will call me within 48 hours to let me know i can come and and he will give me that amount due. She also said that the "attitude" problem will be taken care of and not to worry. Well at least i will get my $$ that was rightfully owed. WOO HOO! That was the first time i called customer care and i was very pleased with my experience. I found out he is a night supervisor so i guess if i go to that store it will be a day trip

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